At NanoDrag, we work continuously to ensure a smooth and time-saving sales process. Our sales terms outline the key aspects of purchasing and using our products, ensuring clarity and satisfaction for all our customers.

General Terms

  • Placing an order: Contact us for further information about orders
  • Pricing: Prices are subject to change without notice. The price applicable to your order will be the one introduced via the Quotation upon request.
  • Payment Terms: Payment must be made in full before the shipment of products unless otherwise agreed upon.

 

Shipping and Delivery

  • Shipping Methods: We offer several shipping options to meet your needs. The method and cost of shipping will be confirmed at the Quotation upon request.
  • Delivery Times: Estimated delivery times are provided at the time of your request. While we strive to meet these estimates.
  • Customs Duties and taxes: Please refer to NanoDrag Logistics and Shipping policy.

 

Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, subject to our return policy guidelines.
  • Restocking Fees: Please refer to our return policy for details.
  • Condition of Returned Items:Products must be returned in their original condition and packaging. Items that are damaged or missing parts will not be eligible for a refund.
  • Coverage:All products are covered by our standard warranty, which protects against defects in materials and workmanship for a specified period. Please refer to our warranty coverage Policies and guidelines.
  • Claim Process:To make a warranty claim, contact our customer service team with your purchase details and a description of the issue. We will provide instructions for returning the item for repair or replacement.

 

Limitation of Liability

  • Exclusion of Damages: NanoDrag shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

 

Contact Information: For any questions or concerns regarding our sales terms, please contact our sales team at:

  • Email: Support@nanodrag.com
  • Phone: +49 6196 400910